Legal
Cancellation & Refund Policy
Last updated: July 26, 2026
Plans change — we get it. This policy explains when you can cancel, what you get back, and how refunds are processed. This policy is part of our Terms of Service.
1. Cancellation Tiers
| Notice before pickup | Refund |
|---|---|
| More than 72 hours | Full refund of the 20% deposit and any prepaid balance. |
| 48–72 hours | 50% of the deposit refunded; prepaid balance refunded in full. |
| 24–48 hours | Deposit forfeited; prepaid balance refunded in full. |
| Less than 24 hours or no-show | Deposit forfeited; first-day rental charged. Remaining days refunded. |
2. How to Cancel
- Sign in and cancel from your Dashboard, or
- Email support@roadvisionautorentals.com with your confirmation code.
Cancellations are effective at the timestamp we receive them, in the timezone of the pickup location.
3. Modifications
You can change your pickup/return dates or vehicle at any time subject to availability. If the new booking costs more, the difference is charged to your card. If it costs less, we refund the difference on the same schedule as cancellations above.
4. Early Returns
Early returns are welcome but are not refunded — the full booked amount applies. Fuel and mileage overages are still reconciled at drop-off.
5. Extenuating Circumstances
We may issue a full refund outside the tiers above for verified extenuating circumstances, including:
- Death or serious illness of the renter or an immediate family member.
- Government-declared travel restrictions or natural disasters affecting the pickup city.
- Vehicle unavailability caused by Road Vision (mechanical, prior-renter damage) — we will first offer a replacement of equal or greater value.
Documentation may be required.
6. How Refunds Are Issued
- Refunds are returned to the original payment method via Stripe.
- Most refunds appear within 5–10 business days.
- Bank posting times vary; we cannot control your card issuer's schedule.
- Chargebacks filed while a refund is already in progress may delay resolution.
7. Non-Refundable Items
- Optional insurance premiums after the rental has started.
- Cleaning, fuel, toll, citation, and damage fees assessed at return.
- Third-party fees (airport concession, taxes already remitted).
8. Contact
Refund questions: support@roadvisionautorentals.com.